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For pleasure of using our services, please read with attention, information on this page.
F.A.Q.
Please, before asking the questions, pay attention to, F.A.Q., probably you find answer for your question faster, than
receive answer from support.
User (your) profile
Every authorized user have access to personal profile. Using profile you have access to main xGenCloud services,
according to tariff.
Log In to user profile.
Password recovery
If you forgot your password, you may recover it, using:
Password recovery.
If you have troubles with password recovery, note about it, using
Feedback.
Refund payments
Payment refund it is difficult and longtime process for us. Therefore we ask you to estimate responsibly your
requirements and to recharge the considerable sums only in case of your confidence that you completely will
spend them for use our service.
However if you want to return payments. We will meet your desire, but thus you have to understand that all
expenses connected with return of means (the commission of banks and payment systems) will be paid for your account.
The demand about return of means is considered within 30 (thirty) calendar days. It is possible to give it using
Feedback.
Technical requirements
Web Browser.For optimal performance, we recommend using the latest version of any popular
web browser.
Screen Resolution.We recommend that you set your monitor to a resolution of 1024x768 or
higher to best view the entire site..
Acrobat Reader. We use Adobe Acrobat Reader for most downloadable
documents. We recommend using the most recent version of Adobe Acrobat Reader which is available free at
Adobe.com.
Flash. From time to time we will have special features which
require the most recent version of the Adobe Flash Player, available free at
Adobe.com.
Cookies & JavaScript. Please be sure that JavaScript and
Cookies are enabled; both are required to complete online transactions.
Avoiding fraud
Protecting your information when using the internet should include consideration of safeguards you put on your
computer and use when online. To help you better protect your information, we want to clarify some of our practices
and raise your awareness of some current scams that might affect you or your computer:
"Phishing" or "Spoofing" refers to emails that appear to be from a legitimate company (often including the logo of that company)
and request personal information such as credit card and bank account numbers or passwords. In reality, these emails are from
an unauthorized and phony source.
So there will never be any confusion:
xGenCloud.com DOES NOT email you to verify your credit card number. In the instance that we need to contact you regarding
your credit card, we will call you or e-mail you and request for you to contact us.
You should only submit credit card information to us when completing an order at our check-out page or when updating Your Account
at xGenCloud.com.
If you receive an email that appears to come from xGenCloud that asks you to provide your credit card information or
your password to Your Account, it would NOT be from us. You should NOT provide your credit card or password.
If you receive an email that requests credit card or other personal information in exchange for a xgenCloud gifts,
it is NOT from us.
You could help us fight fraudulent email requests that make reference to xGenCloud by forwarding them (without altering
the subject line) to us using Feedback.
To learn more about Phishing go to http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm
When you visit sites on the Internet or open attachments in emails, there is the risk that malicious software may be downloaded
onto your computer without your knowledge. When crooks download this malicious code to send you to a bogus web site, it may
be referred to as "pharming". xGenCloud.com DOES NOT download software on your computer.
Some of this malicious software has the ability to:
Redirect your computer to web sites without any action by you
Recognize when you are at a "Checkout" page of a site and either redirect your information to another web site that is not
ours or open another website on your computer
Open pop-up ads or new windows that make gift card offers or request credit card numbers and other personal information
We DO NOT ask for credit card information in pop-up ads.
To learn more about malicious software go to http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec16.shtm
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