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Genetic tests selection

Function of genetic tests selection helps the doctor on the basis of a patient's phenotype, family anamnesis and environmental factors to create the list of the tests necessary for an assessment of a patients genotype and forecasting of predisposition to diseases.

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Genetic tests interpretation

Service of genetic tests interpretation in the automatic mode according to the completed questionnaire and results of dna-tests forms the conclusion about predisposition to diseases with practical recommendations.

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User support

Fast help
User profile
Password recovery
Contact us
Payment rules
Refund payments
Using of site and services
Technical requirements
Avoiding fraud
Necessary software
Client download
Registration on site
Log In

For pleasure of using our services, please read with attention, information on this page.


Please, before asking the questions, pay attention to, F.A.Q., probably you find answer for your question faster, than receive answer from support.

User (your) profile

Every authorized user have access to personal profile. Using profile you have access to main xGenCloud services, according to tariff. Log In to user profile.

Password recovery

If you forgot your password, you may recover it, using: Password recovery. If you have troubles with password recovery, note about it, using Feedback.

Contact us

To contact with us, please use Feedback.

Payment rules

Add your account you may using:

- Payza payments

Refund payments

Payment refund it is difficult and longtime process for us. Therefore we ask you to estimate responsibly your requirements and to recharge the considerable sums only in case of your confidence that you completely will spend them for use our service.

However if you want to return payments. We will meet your desire, but thus you have to understand that all expenses connected with return of means (the commission of banks and payment systems) will be paid for your account.

The demand about return of means is considered within 30 (thirty) calendar days. It is possible to give it using Feedback.

Technical requirements

Web Browser.For optimal performance, we recommend using the latest version of any popular web browser.

Screen Resolution.We recommend that you set your monitor to a resolution of 1024x768 or higher to best view the entire site..

Acrobat Reader. We use Adobe Acrobat Reader for most downloadable documents. We recommend using the most recent version of Adobe Acrobat Reader which is available free at

Flash. From time to time we will have special features which require the most recent version of the Adobe Flash Player, available free at

Cookies & JavaScript. Please be sure that JavaScript and Cookies are enabled; both are required to complete online transactions.

Avoiding fraud

Protecting your information when using the internet should include consideration of safeguards you put on your computer and use when online. To help you better protect your information, we want to clarify some of our practices and raise your awareness of some current scams that might affect you or your computer:

"Phishing" or "Spoofing" refers to emails that appear to be from a legitimate company (often including the logo of that company) and request personal information such as credit card and bank account numbers or passwords. In reality, these emails are from an unauthorized and phony source.

So there will never be any confusion: DOES NOT email you to verify your credit card number. In the instance that we need to contact you regarding your credit card, we will call you or e-mail you and request for you to contact us. You should only submit credit card information to us when completing an order at our check-out page or when updating Your Account at

If you receive an email that appears to come from xGenCloud that asks you to provide your credit card information or your password to Your Account, it would NOT be from us. You should NOT provide your credit card or password. If you receive an email that requests credit card or other personal information in exchange for a xgenCloud gifts, it is NOT from us.

You could help us fight fraudulent email requests that make reference to xGenCloud by forwarding them (without altering the subject line) to us using Feedback.

To learn more about Phishing go to

When you visit sites on the Internet or open attachments in emails, there is the risk that malicious software may be downloaded onto your computer without your knowledge. When crooks download this malicious code to send you to a bogus web site, it may be referred to as "pharming". DOES NOT download software on your computer.

Some of this malicious software has the ability to:

Redirect your computer to web sites without any action by you

Recognize when you are at a "Checkout" page of a site and either redirect your information to another web site that is not ours or open another website on your computer

Open pop-up ads or new windows that make gift card offers or request credit card numbers and other personal information We DO NOT ask for credit card information in pop-up ads.

To learn more about malicious software go to


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